Welcome to Unlimitr. We are committed to delivering a seamless and personalized wellness experience through our coaching programs, subscriptions, and services. This page outlines the terms under which cancellations, rescheduling, and termination are processed.
Refunds for eligible coaching subscriptions are governed by our 30-Day Moneyback Guarantee & Refund Policy.
Table of contents
- Cancellation Policy
- Refund Policy
- Refund Processing Timeline
- Modification & Rescheduling
- Termination by Unlimitr
- Contact for Cancellation & Refund
- Policy Updates
1. Cancellation Policy
1.1 User-initiated cancellation
Users may cancel their subscription, coaching plan, or booked session at any time through the Unlimitr platform.
Cancellation requests must be made via the app, website, or by contacting our support team.
1.2 Session-based cancellation
Before session start: Sessions can be cancelled or rescheduled up to 24 hours before the scheduled time without penalty. (If your booking shows a different window, that window applies.)
Late cancellation / no-show: Cancellations made after the allowed window or missed sessions may be marked as consumed and will not be eligible for refund or rescheduling.
1.3 Subscription cancellation
Subscription cancellations will be effective at the end of the current billing cycle.
No partial refunds will be issued for unused time within an active subscription period unless otherwise specified.
2. Refund Policy
Refunds for eligible coaching subscriptions — including eligibility, grounds, how to raise a request, verification, and disbursement — are set out in the dedicated refund policy.
3. Refund Processing Timeline
Decision and disbursement timelines are set out in the Verification and Turnaround Times section of the Refund Policy.
4. Modification & Rescheduling
Users may reschedule sessions within the allowed timeframe via the platform.
Unlimitr reserves the right to reschedule sessions due to coach availability or unforeseen circumstances, with prior notice to the user.
5. Termination by Unlimitr
Unlimitr reserves the right to suspend or terminate services:
- In case of violation of terms and conditions
- Misuse of the platform or abusive behavior toward coaches
- Any fraudulent activity
In such cases, refund eligibility will be assessed in line with our Refund Policy.
6. Contact for Cancellation & Refund Requests
For cancellation-related queries, please contact us:
- Email: support@unlimitr.com
- Website: https://unlimitr.com/
- Support: Available via in-app chat
For refund requests, follow the process in our Refund Policy and email support@healthclickaway.com.
7. Policy Updates
Unlimitr reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on the platform.